Privacy Policy

How we collect, use, and protect your information.

Effective Date: May 30, 2026

VISTALUMO ("we," "us," or "our") operates the website vistalumo.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry.

Information We Collect

We collect information that you voluntarily provide to us when you:

  • Submit a quote request or inquiry form
  • Contact us via email or WhatsApp
  • Subscribe to our newsletter (if applicable)

This information may include your name, company name, email address, country, phone number, and details about your product requirements.

Form submission metadata

When you submit an inquiry through our website, we also automatically collect technical metadata: your IP address, country code (derived from your IP), and the URL of the page that referred you to the form. This metadata is separate from the contact information and message content you voluntarily provide. We use it to route your inquiry to the appropriate team member, provide personalized service responses, and detect spam submissions. We process this metadata under our legitimate interest (GDPR Art. 6(1)(f)). Form submissions are processed by our forms provider, Formspree, in accordance with their privacy policy.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes
  • Process and fulfill orders
  • Send relevant product updates or promotions (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

Third-Party Services

We may use the following third-party services to operate our website and process inquiries:

  • Formspree — Form submission processing
  • Cloudflare — Website hosting and security
  • Google Analytics — Website usage analytics (anonymized)

These services may collect limited technical data (such as IP address and browser type) as part of their standard operations. We do not sell, trade, or rent your personal information to any third party.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Different data types are retained for different periods based on their purpose:

  • Inquiry content (name, email, company name, country, message body) — retained for 24 months from the date of submission, to support ongoing business communication and account history.
  • Form submission metadata (IP address, country code, referring page URL) — retained for 90 days from the date of submission. This shorter retention reflects its narrower purpose: spam detection and initial inquiry routing.

When a retention period ends, the relevant data is deleted or anonymized, unless a longer retention is required or permitted by law.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us via our contact form.

Cookies

Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. If analytics cookies are used, they collect only anonymized, aggregate data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact

If you have questions about this Privacy Policy, please contact us.